We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for a Return To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return To start a return, please contact us at info@oldmoneylook.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns must be sent to the following address:

• Consignee: Eric Xing

• Address: 3rd Floor, Building 3, No. 55 Yifeng Road, Xiasha Street, Qiantang District, Hangzhou, Zhejiang Province, 310018

• Country: China

• Phone: +86 188 6814 2531
  
  

We can only accept and process returns that are sent to this address. Returns sent to any other address will not be accepted

You can always contact us for any return questions at info@oldmoneylook.com.

Policy Overview

Returns: We accept returns for both defective and non-defective products.

Exchanges: We accept exchanges.

Product condition: Items must be new.

Window: 30 days.

Method: By mail.

Return label: A free return label is provided (download and print).

Restocking fees: No cost.

Refund processing time: 10 days.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer support

Phone: +31647017356

Email: support@elderwoodliving.com

Address: De Nieuwe Erven 3, 5431 NV, Cuijk